Some motorists complain of lost or reduced load on their Easytrip Radio-frequency identification or RFID stickers even when they do not use them. Even an official of the Toll Regulatory Board (TRB) allegedly experienced a similar problem.
In a report by Ivan Mayrina on GMA News “24 Oras” on Thursday, the complaining motorist William Herrera said he had RFID with his two vehicles and entered the two ID numbers in just one application.
But when Herrara allegedly passed the NLEX toll, both of his RFID stickers’ load were charged.
“Pinagsama ko sa app para ma-track ‘yong usage (tapos) lumabas na ‘tong kotseng ito ay nabawasan din pero ang nakalagay na time stamp ng paggamit ay September 27. Malabo dahil October 7 ko na nabili ‘yong RFID,” Herrera explained.
“‘Yong isang kotse, hindi pa dumadaan (sa NLEX) pero naka-reflect sa app nila na dumaan na ng tatlong beses sa NLEx scanners,” he added.
Herrera said he reported the incident to the Toll Regulatory Board (TRB).
But TRB Executive Director Engr. Abraham Sales said he also experienced what happened to Herrera.
“Hindi ko naman ginagamit, noong tiningnan ko ‘yong app, P200 na lang. Sabi ko, bakit ganoon? So siyempre pina-check ko, may deperensiya raw ‘yong application, under maintenance,” said Sales.
Some motorists complain about missing Easytrip load
According to Metro Pacific Tollways Corp., which manages NLEX and Easytrip ID, their system had a “glitch” this weekend, and they are continuing to improve their service and app.
MPTC Chief Communication Officer Romulo Quimbo, on the other hand, said that the amount is automatically returned to the motorist as soon as he loses the Easytrip load.
“Nagkaroon tayo ng glitch, so it was as if two cars ang dumaan doon sa system namin. We have confirmed it internally na hindi naman dalawang beses siya na-charge for the same trip. Hindi lang na-reflect agad sa app,” explained Quimbo.
RFID looks like a sticker with a barcode that the scanner will read when the vehicle passes through tollways.
Starting December 1, the cashless system will be implemented in expressways to prevent the spread of coronavirus disease (COVID-19).