Maynila and Manila Water will suspend their service disconnection activities while implementing enhanced community quarantine (ECQ) in Metro Manila from August 6 to 20.
Metropolitan Waterworks and Sewerage System Regulatory Office (MWSS-RO) ordered the water concessionaires to suspend disconnection activities during ECQ period “to ensure water supply availability within their service areas.”
“Maynilad will suspend the disconnection of the water service of accounts with bills that fall due within the ECQ period. This is in compliance with the directive of our regulators, and also in line with our effort to ease the financial burden on our customers whose livelihood may be constrained by the ECQ restrictions,” the west zone concessionaire said.
Meanwhile, Manila Water said, “As directed by the MWSS RO, we will abide with the directive and suspend disconnection activities during the ECQ from August 6 to 20.”
Meanwhile, MWSS-RO asked concerned local government units in Metro Manila, Cavite, and Rizal to allow Maynilad and Manila Water meter readers to continue their on-site water reading and billing operations during the ECQ.
Manila Water, Maynilad suspend disconnection during ECQ
“This will enable the concessionaires to bill their customers based on the actual water consumption, and help minimize billing complaints that may abound if the customers were to be billed on average consumption,” the MWSS RO said.
“The agency will continue to protect the welfare of the public, especially during this difficult time of the pandemic,” the MWSS RO said.
Maynilad currently serves customers in the west zone including cities of Caloocan, Las Piñas, Makati, Malabon, Manila, Muntinlupa, Navotas, Parañaque, Pasay, Quezon, Valenzuela. It also services certain areas in Cavite such as the cities of Bacoor, Cavite, and Imus; and the towns of Kawit, Noveleta, and Rosario.
Meanwhile, Manila Water is the east zone concessionaire which services 23 cities and municipalities, including Mandaluyong, Makati, Pasig, Pateros, San Juan, Taguig, Marikina, and parts of Quezon City and Manila, as well as the towns of Angono, Baras, Binangonan, Cainta, Cardona, Jalajala, Morong, Pililia, Rodriguez, Tanay, Taytay, Teresa, San Mateo, and Antipolo in the province of Rizal.
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