Giant fastfood chain Jollibee Foods Corp would close down one of its Bonifacio Global City branches after the viral ‘fried towel’ incident.
Jollibee issued a statement early Thursday saying it will close down its Jollibee Bonifacio-Stop Over branch for 3 days for compliance review and retraining of its personnel.
“Jollibee has carefully developed and complied with food preparation systems to ensure that we deliver excellent quality products and customer satisfaction,” the company said, adding that it is already conducting a thorough investigation on the incident.
“We at Jollibee are committed to take necessary steps to maintain the trust and loyalty that our customers have given to us throughout the years,” it added.
In a Facebook post, Alique Perez said she ordered Jollibee chickenjoy via delivery. However, she was surprised to see that a deep “fried towel” was included in their meal.
Jollibee issues statement on ‘fried towel’ incident
“Just something that frustrated me this late. We had Jollibee delivered via grab. Ordered chicken for my son, while I was trying to get him a bite, I found it super hard to even slice. Tried opening it up with my hands and to my surprise a deep fried towel,” she said.
“This is really disturbing… How the hell do you get the towel in the batter and even fry it!?!? Yung totoo? I really thought that the post complaining about weird stuff in their orders were just all made up, now I know that it really happens! So disgusting and embarrassing… to think that you’re even branched in BGC. There’s a first for everything. And this has been the worst first!” she added.
“Now I can’t even think of the other chickenjoys na kasama while frying this. Having the same oil for how many hours after frying this FRIED TOWEL,” she added.
As of April 2018, JFC had a total of about 1,200 Jollibee outlets worldwide; with presence in Southeast Asia, the Middle East, East Asia, North America, and Europe.
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