Grab ordered to pay P5M refund to overcharged passengers

The Philippine Competition Commission (PCC) has ordered the company to pay a P5 million refund to their passengers due to their excessive charges from February to May this year.

According to the PCC, they have directed to refund the extra charges to their customers who booked between February and May 2019.

In total, Grab earned up to P5 million for overcharging its passengers.

The PCC order is dated November 14, 2019, and has two months or 60 days to pay its passengers.

According to the PCC, must comply with its initial price and service commitments after purchasing Uber last year.

In January 2019, the PCC again fined Grab ₱6.5 million for a lack of submitted fare monitoring data.

In October 2018, Philippines and Uber paid ₱16 million penalties for violations.

Grab Holdings Inc., formerly known as MyTeksi and GrabTaxi, is a Singapore based transportation network company. In addition to transportation, the company offers food delivery and digital payment services via mobile app. The company was initially founded in Malaysia and later moved its headquarters to Singapore. It now operates in the Southeast Asian countries of Singapore, Malaysia, Indonesia, Philippines, Vietnam, Thailand, Myanmar, and Cambodia. It is the region’s first “decacorn” (a startup with a valuation of over US$10 billion).

According to Reuters, “Grab has a 93 percent share of the Philippines’ ride-hailing market, up from 45 percent when Uber was active.”