Several commuters at the EDSA Busway complained of losing Beep card loads and being overcharged.
Mark Salazar reported on “24 Oras” on Monday that one of the commuters complained that her card still had P80, but she discovered it was already gone when she was about to use it.
“Kakapa-load ko lang noong isang araw ng P80, ginamit ko ngayon tapos expired na agad. Paano ‘yong P80 ko? Wala na? Eh wala raw silang magagawa. ‘Yong mga ibang pinag-load-an namin ‘di naman daw nila kasalanan ‘yon,” said the complainant.
(I had it loaded with P80 the other day. I used it today, but it had already expired. Where is my P80? It’s gone? They said they could not do anything. They said it is not their fault.)
“Ang pagod namin tapos hindi namin magagamit ito (Beep card)? Anong silbi nito?” another complainant added.
(We are tired, and we cannot use this? What’s the use of this?)
Meanwhile, the teller at the Centris bus stop denied that Beep card machines overcharge.
“Imposible ‘yon kasi pag nagtap-in, tap-out ‘pag tama naman po, hindi ‘yon mago-overcharge ‘yon,” she said.
(It’s impossible because when you tap in and tap out, it would not overcharge.)
Commuters complain of overcharged, lost Beep card loads
AF Payments Inc. also said they have feedback forms found at every bus stop wherein the commuters could file their complaints.
The cashless payment system said that if the machine overcharged the Beep card, the load would automatically be refunded in seven days.
However, it was learned that some bus stops had no available feedback forms.
“Maawa naman kayo sa aming mga Pilipino. ‘Di kami mayayaman. Nagtatrabaho kami para sa pamilya namin, hindi naman ganoon dapat,” the complainant said.
(Have mercy on us Filipinos. We are not rich. We are working for our family, that should not be the case.)
“‘Wag kami pahirapan ng ganito. Nagkakanda-ligaw-ligaw kami,” the other complainant added.
(Do not torture us like this. We are getting lost.)
The distribution of free beep cards began on October 9, following President Rodrigo Duterte to make the cards used in the cashless payment free for commuters.