The closure of Boracay Island has prompted Cebu Pacific to suspend all flights to and from its nearest airport in Caticlan, Aklan.
The suspension of all operations will take effect on May 17 and continue until the island is due to reopen on October 27.
Up until now, the low-cost carrier had maintained daily flights between Manila and Caticlan, as well as Cebu and Caticlan.
The shutdown of Boracay for “environmental rehabilitation” has also affected demand on routes to other popular tourist destinations.
For example, regular visitors to Bohol have complained that ticket prices have spiked by up to 120 per cent since the closure.
No plans to increase frequency of services to other popular destinations have been announced by Cebu Pacific nor its local competitors.
Passengers affected by the closure of the Caticlan services have been invited to take one of the following options:
Get a full refund.
Place the full value of the ticket in a travel fund for future use.
Rebook the flight within 30 days without penalties, subject to flight/seat availability.
Reroute to any domestic destination within 30 days without penalties, subject to flight/seat availability.
Cebu Pacific is now in the process of directly informing all passengers affected by the flight cancellations.
Affected passengers can manage their rebooking or refunds via the “Manage Booking” section on the CEB website.
Guests who booked through a travel agent or any other third party are encouraged to provide the airline with their own contact details so they are directly advised about any flight changes.
For any other concerns, passengers may also message the official Cebu Pacific Facebook page or Twitter account. They can also call the CEB hotline at +632 702 0888 — but should be prepared for a long wait due to the heavy volume of calls.